FAQ

Creating your Zoot Casino account is simple and takes just a few minutes. Visit the website and click the "Sign Up" button, then provide basic information including your name, email address, date of birth, and phone number. You must be at least 18 years old and a legal US resident to register.After completing the initial registration, you'll automatically receive 20,000 Gold Coins to start playing right away. To activate your 2 Sweeps Coins welcome bonus, you'll need to verify your phone number through a quick SMS verification process. This extra step helps protect your account and ensures compliance with sweepstakes regulations.Make sure to use accurate information during registration, as you'll need to verify your identity later if you decide to redeem Sweeps Coins for real prizes. Keep your login credentials secure and consider enabling any additional security features offered by the platform.

Gold Coins are the platform's virtual currency used for entertainment purposes only. You can play any game with Gold Coins, but they cannot be redeemed for real-world prizes. Think of them as your practice currency – perfect for trying new games, learning strategies, or simply having fun without any pressure.Sweeps Coins are the special currency that can be redeemed for real prizes, including cash equivalents and gift cards. These coins operate under sweepstakes law, which is why Zoot Casino can legally offer them in most US states. When you win with Sweeps Coins, those winnings can potentially become real rewards.You'll receive both types of coins through various promotions, daily bonuses, and purchases. The key difference is redemption potential – Gold Coins are purely for entertainment, while Sweeps Coins offer the chance to win actual prizes. Both currencies use the same games and provide the same exciting gameplay experience.

New players at Zoot Casino receive an impressive welcome package designed to maximize your initial gaming experience. Upon registration, you'll automatically receive 20,000 Gold Coins plus 2 Sweeps Coins – no deposit required. The Sweeps Coins become available after completing phone verification.For players ready to make their first purchase, an enhanced welcome offer provides 50,000 Gold Coins and 25 Sweeps Coins for just $9.97. This first purchase bonus gives you significantly more playing power and Sweeps Coins to potentially redeem for real prizes.Additionally, new players can take advantage of daily login bonuses, earning 1,000 Gold Coins and 0.5 Sweeps Coins simply by logging into their account each day. These bonuses help extend your gameplay and provide regular opportunities to build your Sweeps Coins balance over time.

Zoot Casino's approach to bonuses is refreshingly straightforward – no complicated codes required. Your welcome bonus of 20,000 Gold Coins and 2 Sweeps Coins is automatically credited to your account upon registration. This eliminates the hassle of searching for codes or worrying about typos during entry.The automatic bonus system extends to other promotions as well, including daily login rewards and purchase bonuses. When you meet the qualifying conditions, your bonus is instantly applied to your account balance. This streamlined approach ensures you never miss out on rewards due to forgotten codes.For players who prefer traditional mail-in entries, Zoot Casino also accepts postal requests for 3 Sweeps Coins. This option doesn't require any codes either – simply follow the mail-in instructions provided in their sweepstakes rules. All bonus methods are designed to be user-friendly and accessible.

Zoot Casino supports popular digital payment methods that most players already use daily. You can make purchases using Apple Pay for seamless mobile transactions, Google Pay for Android users, or traditional credit cards including Visa and MasterCard. All transactions are processed in US dollars.The platform prioritizes convenience and security, which is why they focus on widely-trusted payment solutions. Apple Pay and Google Pay offer additional security through biometric authentication, while credit card transactions use standard encryption protocols to protect your financial information.Payment processing is typically instant, meaning your Gold Coins and Sweeps Coins are available immediately after purchase. The minimum purchase amount is $9.97, making it affordable to get started with enhanced bonuses and extended gameplay time.

Redeeming Sweeps Coins for real prizes is one of the most exciting features at Zoot Casino. You can exchange your Sweeps Coins for cash equivalents at a rate of 1 Sweeps Coin = $1 USD, with minimum redemption thresholds typically starting around 50-100 Sweeps Coins depending on your chosen redemption method.Before redeeming, you'll need to complete any applicable wagering requirements. Most bonuses require 1x playthrough for no-deposit offers, while purchase bonuses may require up to 20x playthrough. This means you need to play through the bonus amount the specified number of times before redemption.The redemption process involves account verification to comply with sweepstakes regulations. You'll need to provide identification documents and complete KYC (Know Your Customer) procedures. Once verified, redemptions are typically processed within a reasonable timeframe, though exact timing may vary based on your chosen method.

Wagering requirements determine how much you need to play before redeeming bonus Sweeps Coins for real prizes. At Zoot Casino, these requirements are relatively player-friendly compared to many competitors. No-deposit bonuses like your welcome offer typically require just 1x playthrough, meaning you play through the bonus amount once.Purchase bonuses have higher requirements, usually around 20x playthrough on the bonus Sweeps Coins portion. For example, if you receive 25 bonus Sweeps Coins, you'd need to wager 500 Sweeps Coins total (25 x 20) before those bonus coins become eligible for redemption.Different games contribute differently toward meeting these requirements. Slots and Zoot Originals like Crash, Plinko, and Mines typically contribute 100% of each wager. Table games and live dealer games may contribute less, often around 10-20%, though exact percentages can vary by specific promotion.

Zoot Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on smartphones and tablets. The platform works seamlessly through your mobile browser – no app download required. Simply visit the website on your mobile device and log in to access your full account.The mobile experience includes all the same games, bonuses, and features available on desktop. Whether you prefer slots, table games, or Zoot Originals like Crash and Plinko, everything adapts perfectly to your screen size. Touch controls are responsive and intuitive, making mobile gameplay smooth and enjoyable.Mobile payments are particularly convenient with Apple Pay and Google Pay integration. You can make purchases, claim bonuses, and even redeem Sweeps Coins directly from your mobile device. This flexibility means you can enjoy Zoot Casino wherever you are, whenever you want.

Zoot Casino offers an impressive variety of games from top-tier software providers including Betsoft, Dragon Gaming, Evoplay, Mascot Gaming, and Nucleus Gaming. The game library includes hundreds of slots with various themes, from classic fruit machines to modern video slots with bonus features and progressive elements.Beyond traditional slots, you'll find popular table games like blackjack, roulette, and baccarat, plus an exciting live dealer section for authentic casino atmosphere. The platform also features unique Zoot Originals including Crash, Plinko, and Mines – innovative games that combine skill elements with chance for engaging gameplay.All games are available to play with both Gold Coins and Sweeps Coins, giving you flexibility in how you want to play. Whether you're practicing with Gold Coins or playing for potential real prizes with Sweeps Coins, every game offers the same high-quality graphics, smooth gameplay, and fair random number generation.

Zoot Casino operates as a sweepstakes casino, which is legal in most US states under sweepstakes and promotional gaming laws. This model allows players to enjoy casino-style games while staying within legal boundaries, as the platform uses a dual-currency system rather than traditional gambling mechanics.The platform is available to legal US residents aged 18 and older, with restrictions in certain states including Connecticut, Idaho, Louisiana, Michigan, Mississippi, Montana, Nebraska, Nevada, New Jersey, New York, North Dakota, and Washington. These restrictions ensure compliance with varying state regulations regarding sweepstakes and promotional gaming.Zoot Casino follows strict sweepstakes rules and maintains transparent terms of service. The platform implements responsible gaming measures and uses certified random number generators to ensure fair play. All promotional activities comply with applicable federal and state sweepstakes laws.

Account verification at Zoot Casino is a standard security procedure required before redeeming Sweeps Coins for real prizes. The process typically involves providing government-issued photo identification, proof of address, and sometimes additional documentation depending on your redemption amount.Initial phone verification is required to activate your welcome Sweeps Coins bonus. This quick SMS verification helps prevent fraud and ensures account security. For larger redemptions, more comprehensive KYC (Know Your Customer) procedures may be required, including document uploads and identity confirmation.The verification process is designed to be straightforward while meeting regulatory requirements. Most verifications are processed promptly, though complex cases may take additional time. Having your documents ready and ensuring all information matches your registration details helps expedite the process.

Zoot Casino provides multiple customer support options to help resolve questions and issues quickly. The platform offers live chat support for immediate assistance with account questions, technical issues, or general inquiries. Live chat is typically the fastest way to get help during business hours.For non-urgent matters or detailed questions, you can reach out via email at support@getzoot.us. Email support allows you to provide comprehensive details about your issue and receive thorough responses. The support team is knowledgeable about all platform features, bonuses, and technical requirements.The customer support team can assist with account setup, bonus questions, payment issues, game problems, and redemption processes. They're also available to help with verification procedures and can guide you through any technical difficulties you might encounter while playing.